HMO vacancy at Wellness healthcare limited

Wellness Healthcare Limited was incorporated in 2008 (RC7440945). Wellness Pharmacy & Mart currently runs as retail chain business on all kinds of pharmaceutical products and has 4 outlets in Lagos serving numerous clients within and beyond the shores of the Metropolis.
We are recruiting to fill the position below:
Job Title: HMO Officer

Location: Gbagada, Lagos

Key Responsibilities

  • Interact with HMO community.
  • Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to enrollees and Providers.
  • Conduct outreach calls as assigned to proactively educate associations, unions and members of the public on services available
  • Process complaints, following established guidelines.
  • Maintain knowledge of National guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.
  • Develop and implement effective policies for all operational procedures
  • Prepare work schedules
  • Maintain organized medical and employee records
  • Monitor administrative staff’s performance
  • Resolve potential issues with patients.
  • Minimum of First Degree (HND/B.Sc) or its equivalent in Health or Science related field.
  • HMO Experience is required
  • Knowledge of the operations of the National Health Insurance Scheme (NHIS)
  • Excellent customer relationship skills
  • Good communication/presentation skills (both oral and written)
  • Must be a team player, able to build and maintain effective and collaborative network
  • Must be able to take responsibility and demonstrate high level of integrity in dealing with all stakeholders.
Required Skills:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.
  • Conversant with the HMO processes and Maintenance
  • Must also be good in Coordination, Listening, Scheduling and Teamwork
  • Superior problem solving skills
  • Ability to explain detailed instructions articulately and clearly
  • Ability to analyze Information promptly
  • Exceptional customer services skills
  • Knowledge of customer service principles and practices
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their Applications and CV to: using the Job Title as the subject of the mail.
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